A1 Roofing, Inc. – TERMS & CONDITIONS

Effective Date: January 1, 2025
Company: A1 Roofing, Inc. (ROC#318039) (“A1 Roofing,” “we,” “us,” “our”)
Website: a1roofingaz.com
Mailing Address: P.O. Box 1089, Buckeye, AZ 85326
Phone: 480-349-9726
Email: a1roofingaz@gmail.com

1) Agreement / Terms

These Terms & Conditions apply to all proposals, contracts, services, inspections, repairs, replacements, and related work performed by A1 Roofing, Inc.

By signing a proposal, approving a work order, paying a deposit, scheduling work, or allowing A1 Roofing to begin work, Customer agrees to be bound by these Terms & Conditions.

These Terms & Conditions govern the Work to the exclusion of any other or different terms, including any oral statements or Customer purchase orders, unless otherwise expressly agreed in writing signed by an authorized representative of A1 Roofing.

2) Scope of Work

The scope of work (“Work”) is described in the written proposal, estimate, or contract (“Agreement”). Any work not specifically listed is excluded.

3) Workmanship Standard

A1 Roofing will perform the Work in a professional, workmanlike manner consistent with generally accepted roofing standards in the State of Arizona.

4) Customer Responsibilities

Customer agrees to provide safe and reasonable access to the property, including:

• Access to electrical power and water if needed
• Access to attic spaces (when applicable)
• Removal or protection of valuables and fragile items
• Securing pets
• Keeping driveway access open for deliveries and dumpsters

Pools

If there is a pool on the property, it is the Customer’s responsibility to cover the pool.

If A1 Roofing covers the pool at the Customer’s request, Customer will be billed for the cost of the tarp and/or labor in the final invoice. A1 Roofing is not responsible for any roof debris in the pool if the Customer declines to cover it.

Trim / Fascia / Custom Work

If trim, fascia, or other components require custom fabrication, repair, or replacement not included in the original scope, additional fees may apply and will be quoted via change order.

5) Hidden Conditions / Unforeseen Issues

Roofing work may reveal hidden damage, rot, mold, structural issues, code compliance items, code compliance items, or pre-existing conditions not visible prior to removal. If such conditions are discovered, A1 Roofing will notify Customer and may require a change order and price adjustment before proceeding.

6) Changes & Change Orders

If there is any change in the Work due to:

• differing conditions
• hidden damage
• material availability
• code requirements
• Customer-requested changes

A1 Roofing is entitled to an adjustment of the Contract Price and/or timeline by written change order.

7) Invoicing & Payment Terms

A) Standard Billing

Unless all Work is performed within thirty (30) days, A1 Roofing may submit invoices monthly for work completed during that month. Payment will be due pursuant to the Arizona Prompt Pay Act (“PPA”), A.R.S. § 32-1181 et seq.

B) Projects Under 30 Days

If all Work is to be performed within thirty (30) days:

• Customer will pay 50% of the contract price prior to starting any work (materials deposit).
• Upon substantial completion of the Work, Customer will promptly pay the remaining 50%.

C) Payment Methods

We accept: cash, check, and major credit cards (VISA, MasterCard, AMEX, Discover).

D) Credit Card Surcharges

No additional fees apply to cash or checks.
A surcharge will be added on all credit card transactions on the total amount as follows:

• 3.4% for phone payments
• 2.9% for payments through QuickBooks

8) Late Payments / Collections / Disputes

Payment is due upon substantial completion of the Work. Punch-list items or minor aesthetic matters do not give Customer the right to withhold payment.

Late payments will accrue interest at the rate allowed under the PPA, currently 1.5% per month.

If collection proceedings are commenced (including lien filing), Customer agrees to pay reasonable attorney’s fees, court costs, and collection costs.

9) Mechanic’s Lien Notice

Customer acknowledges that A1 Roofing may file a lien for unpaid amounts as permitted under Arizona law.

10) Cancellation – Three Day Right to Cancel

You may cancel this transaction, without penalty or obligation, within three (3) business days from signature or approval.

To cancel, mail or deliver a signed and dated copy of the cancellation notice, or any other written notice, to:

A1 Roofing, Inc.
P.O. Box 1089
Buckeye, AZ 85326

Within 72 hours following signature.

11) Warranty

Customer’s sole remedy for claims related to defective materials or workmanship will be A1 Roofing’s written workmanship warranty.

Manufacturer warranties on materials are separate and subject to the manufacturer’s terms and conditions.

Warranty Exclusions

The workmanship warranty does not cover:

• damage caused by storms, wind, hail, lightning, or acts of God
• normal wear and tear
• structural movement or settling
• pre-existing structural or design issues
• improper ventilation not included in the scope
• solar installation or service performed by third parties
• HVAC, plumbing, electrical, satellite, or other penetrations performed by others
• foot traffic by persons other than A1 Roofing

Roof Access During Warranty Period

During the warranty period, only A1 Roofing, Inc. or its authorized representatives may access or walk on the roof.

If any homeowner, contractor, solar company, HVAC technician, insurance adjuster, or other third party accesses, walks on, modifies, penetrates, or performs work on the roof without prior written authorization from A1 Roofing, the workmanship warranty may be void to the extent of any affected areas.

This policy exists because A1 Roofing cannot verify whether damage, breakage, or alterations were caused by third parties after completion of the Work.

If roof access by another contractor is required, Customer must notify A1 Roofing in advance so documentation can be made prior to and after such access.

12) Indemnification

Customer agrees to indemnify, defend, and hold harmless A1 Roofing and its directors, officers, employees, subcontractors, and agents from and against any claims for personal injury, death, illness, property damage, fine, charge, or loss arising out of or relating to:

• pre-existing conditions
• Customer negligence
• Customer failure or refusal to allow recommended services
• unsafe conditions created by Customer

13) Force Majeure

A1 Roofing is not liable for any inability to perform due to fires, strikes, labor disputes, weather, war, terrorism, civil commotion, material delays, acts of God, or any other circumstances beyond the reasonable control of A1 Roofing.

If such events delay or prevent A1 Roofing’s performance for more than thirty (30) days, A1 Roofing may terminate the Agreement and will be entitled to payment for all Work performed up to termination.

14) Completion Dates / Delay Damages

Any estimated completion date is an estimate and not a contractual promise. Customer waives the right to damages arising from delay in completion or loss of use.

15) Limitation of Liability

To the maximum extent permitted by law, A1 Roofing shall not be liable for indirect, incidental, special, or consequential damages, including loss of use, lost profits, or loss of business.

16) Venue / Governing Law

In any dispute arising out of or relating to the Work or payment, venue will solely be in Maricopa County or Pima County, Arizona. The laws of the State of Arizona shall govern.

17) Binding Effect

These Terms & Conditions bind and benefit the parties and their heirs, executors, successors, and assigns.

18) ROC Notice

You have the right to file a written complaint with the Arizona Registrar of Contractors:
602-542-1525 or www.azroc.gov
for alleged violations of A.R.S. § 32-1154(A). Any complaints must be made within the applicable time period as set forth in A.R.S. § 32-1155(A).

A1 Roofing requests that if any portion of our work is unsatisfactory, you notify us prior to filing a complaint so we can attempt to resolve concerns.

A1 Roofing, Inc. – PRIVACY POLICY

Effective Date: January 1, 2025

A1 Roofing, Inc. (“A1 Roofing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1) Information We Collect

A) Information You Provide

We may collect:

• Name
• Address
• Phone number
• Email address
• Photos of your home or roof (if provided)
• Insurance claim information (if applicable)
• Payment information (processed through third-party providers)

B) Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Device type
• Pages visited
• Date/time of visit
• Referring website
  This information may be collected using cookies and similar technologies.

C) Text / Call Communications

If you call, text, or submit a form, we may collect communication data including:

• phone number
• timestamps
• messages
• call recordings (where permitted)

2) How We Use Your Information

We may use your information to:

• schedule inspections and appointments
• provide estimates and proposals
• perform roofing services
• process payments
• communicate about your project
• send reminders, confirmations, and updates
• improve our services and website
• comply with legal requirements
• protect against fraud or misuse

3) Sharing Your Information

We do not sell your personal information.

We may share your information with:

• subcontractors working on your project
• suppliers delivering materials
• payment processors (ex: QuickBooks, Stripe, etc.)
• CRM and communication platforms (ex: GoHighLevel, email systems, phone systems)
• legal authorities when required by law

4) Cookies & Tracking

Our website may use cookies to:

• improve site performance
• understand website traffic
• measure advertising effectiveness

You can disable cookies through your browser settings, but some site features may not function properly.

5) SMS / Phone Consent

By providing your phone number, you consent to receive calls and texts from A1 Roofing for:

• appointment confirmations
• project updates
• customer service communications
• follow-up communication

Message and data rates may apply depending on your carrier.

You may opt out of SMS at any time by replying STOP. You may request help by replying HELP.

6) Email Communications

If you provide your email address, you may receive emails related to your project, invoices, warranty information, or company updates. You may opt out of non-essential marketing emails at any time.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

8) Data Retention

We retain personal information as long as needed to:

• provide services
• maintain business records
• comply with legal obligations
• resolve disputes

9) Children’s Privacy

Our services and website are not intended for children under 13. We do not knowingly collect personal information from children.

10) Your Rights

Depending on your state, you may have rights to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of personal data (subject to legal exceptions)

To request this, contact us at: a1roofingaz@gmail.com

11) Third-Party Links

Our website may contain links to third-party sites (ex: financing, manufacturer warranties, Google reviews). We are not responsible for the privacy practices of those third parties.

12) Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

13) Contact Us

If you have questions about this Privacy Policy, contact:

A1 Roofing, Inc.
P.O. Box 1089
Buckeye, AZ 85326
Email: a1roofingaz@gmail.com
Phone: 480-349-9726